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AI ETHICS & TRANSPARENCY

EU AI Act Compliant

✅ Hamhey's AI practices are designed to comply with the EU Artificial Intelligence Act (2024) and related regulations for responsible AI deployment.

AI Ethics & Transparency Policy

Last Updated: January 2025

Our commitment to responsible, transparent, and ethical use of artificial intelligence in student relocation services.

Purpose of AI Use

Hamhey Corporation utilizes Large Language Models (LLMs) and AI-powered systems to enhance our student relocation platform. Our AI serves the following purposes:

  • Automated Assistance: Providing instant, 24/7 responses to student inquiries about housing, visas, and relocation processes
  • Decision Support: Helping students compare housing options, understand visa requirements, and plan their relocation journey
  • Personalization: Tailoring recommendations based on individual student needs, budgets, and preferences
  • Fraud Detection: Identifying and preventing fraudulent listings and scam attempts to protect students
  • Content Generation: Creating property descriptions, relocation guides, and informational content

Transparency Commitment

Non-Human Interaction Disclosure

When you interact with AI-powered features on our platform, we clearly indicate this through:

  • Visual indicators (AI assistant badges, icons)
  • Explicit labels stating "AI-generated content" or "AI Assistant"
  • Disclaimers before AI chat sessions begin
  • Clear differentiation between human support agents and AI assistants

Limitations Disclosure

We are transparent about AI limitations:

  • AI responses are informational and not professional advice
  • AI may occasionally produce inaccurate or outdated information
  • Complex legal, visa, or financial matters require human expert consultation
  • AI cannot replace official verification processes or legal documentation

Ethical AI Principles

1. Fairness & Non-Discrimination

Our AI systems are designed to treat all users equitably, regardless of nationality, ethnicity, gender, religion, or socioeconomic status.

2. Privacy by Design

AI systems are built with data minimization principles, processing only necessary information for legitimate purposes.

3. Safety & Reliability

We continuously monitor AI outputs for accuracy, harmful content, and potential risks to student safety.

4. Human Oversight

Critical decisions affecting student safety, housing, or legal status always involve human review and intervention.

5. Accountability

We maintain clear responsibility chains for AI decisions and provide mechanisms for redress when issues occur.

6. Continuous Improvement

We regularly audit AI performance, address biases, and update systems based on user feedback and evolving standards.

Human-in-the-Loop Review

While AI assists in many tasks, human experts are always involved in:

  • Critical Decision Points: Housing contract approvals, fraud investigations, visa guidance verification, and payment dispute resolution
  • Quality Assurance: Regular sampling and review of AI-generated content and recommendations
  • Escalation Procedures: Complex queries and sensitive situations are automatically escalated to human support teams

Bias Prevention & Mitigation

We actively work to prevent and address potential biases in our AI systems:

  • Data Diversity: Training data includes diverse student demographics, backgrounds, and relocation scenarios
  • Regular Audits: Quarterly bias audits examining AI decisions across different user groups
  • Fairness Metrics: Continuous monitoring of recommendation patterns to detect discriminatory outcomes
  • User Feedback: Mechanisms for users to report perceived bias or unfair treatment

Report AI Concerns

If you have concerns about our AI systems, including potential bias, errors, or ethical issues, please contact us:

AI Ethics & Compliance Team

Email: ai-ethics@hamhey.com

Phone: +49 30 123 456 789

We commit to investigating all reports within 5 business days and providing a response within 10 business days.

Last Updated: January 2025 | Hamhey Corporation, Delaware, USA

EU Representative: Clara-Meinek-Str. 3, 12049 Berlin, Germany